Patient Services & Insurance Support Specialist

Adapt-Health-LLC; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

AdaptHealth LLC is seeking a Customer Service Specialist to learn and manage the front-end patient service workflow. You will handle inbound and outbound calls, verify information from referrals, and schedule equipment as prescribed by doctors.

The role emphasizes insurance verification, authorization processing, and educating patients on potential financial responsibilities. You will use EMR systems and communicate with care teams to resolve issues and ensure smooth referrals.

Qualifications

• Must have strong customer service experience in healthcare or related field.
• Ability to navigate EMR systems and verify information.
• Experience with insurance verification and pre-authorization processes preferred.

Responsibilities

• Learn and understand the front-end process for patient services.
• Answer inbound calls and make outbound calls to assist patients.
• Process orders and schedule equipment as ordered by physicians.
• Verify insurance, determine eligibility, and manage authorizations.
• Educate patients on financial responsibility when applicable.
• Maintain accurate documentation in EMR and company systems.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Microsoft Office

EMR systems

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

EMR systems

NPI/PECOS documentation

Job description

AdaptHealth LLC is seeking a Customer Service Specialist to learn and manage the front-end patient service workflow. You will handle inbound and outbound calls, verify information from referrals, and schedule equipment as prescribed by doctors.

The role emphasizes insurance verification, authorization processing, and educating patients on potential financial responsibilities. You will use EMR systems and communicate with care teams to resolve issues and ensure smooth referrals.