Patient Care Operations Specialist

AdaptHealth, LLC; Aberdeen (WA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Paid parental bonding leave

Disability insurance

Flexible spending accounts

Teledoc access

Job summary

AdaptHealth, LLC is seeking an Operations Specialist within our customer service framework to support patient care and drive operational excellence. You will help improve workflows, verify authorizations, and ensure accurate data in EMR systems to support care delivery.

The ideal candidate has at least one year of related experience, strong communication, and the ability to multi-task in a fast-paced healthcare setting. Join us for comprehensive benefits and a mission-driven team.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in Healthcare Administration or related field.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment a plus but not required.
• Excellent communication, analytical, problem-solving, and detail orientation.
• Ability to multi-task in a fast-paced environment.
• Proficient with computers; healthcare systems knowledge a plus.
• Comfort learning new technologies and navigating multiple systems.
• Work independently while following procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services for compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Customer service

Healthcare operations

Documentation accuracy

HIPAA compliance

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth, LLC is seeking an Operations Specialist within our customer service framework to support patient care and drive operational excellence. You will help improve workflows, verify authorizations, and ensure accurate data in EMR systems to support care delivery.

The ideal candidate has at least one year of related experience, strong communication, and the ability to multi-task in a fast-paced healthcare setting. Join us for comprehensive benefits and a mission-driven team.