Patient Experience Specialist - Clinic Front Desk

STORY COUNTY MEDICAL CENTER; Nevada (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Story County Medical Center is seeking a friendly Patient Services Representative to join Story Medical Clinics. The PSR will provide medical reception and clerical support, assist patients with registration, and maintain accurate demographic and insurance information while upholding patient confidentiality.

You will schedule appointments, coordinate patient flow with providers and staff, and support clinic operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Dependent Adult and Child Abuse Mandatory Reporter training within 30 days of hire.
• Strong interpersonal and communication skills.
• Basic knowledge of medical office practices and procedures.
• Ability to multitask and maintain attention to detail in a fast- paced environment.
• Previous medical administrative or healthcare office experience.

Responsibilities

• Answer and direct incoming phone calls.
• Verify and update patient demographics and insurance information.
• Maintain and organize patient medical records (electronic and paper).
• Schedule and confirm patient appointments.
• Coordinate patient flow and communicate with providers and clinic staff.
• Perform clinic opening and closing duties.
• Provide cross- coverage and support across clinic areas as needed.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Story County Medical Center is seeking a friendly Patient Services Representative to join Story Medical Clinics. The PSR will provide medical reception and clerical support, assist patients with registration, and maintain accurate demographic and insurance information while upholding patient confidentiality.

You will schedule appointments, coordinate patient flow with providers and staff, and support clinic operations in a fast-paced environment.