Patient Experience & Scheduling Coordinator

Des Moines University Medicine and Health Sciences; West Des Moines (IA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical plan contribution

10% retirement match

Flexible work arrangements

Tuition assistance

Job summary

Des Moines University Medicine and Health Sciences is seeking a Patient Services Representative (PSR) to join our clinic team in West Des Moines. You will deliver exceptional customer service and support patients throughout their care journey, contributing to a positive patient experience and efficient clinic operations.

Responsibilities include greeting patients, scheduling appointments, registering patients, verifying insurance, handling check-in/out, and maintaining medical records in the

Qualifications

• One year of customer service or administrative experience required.
• High school diploma or equivalent required.
• Associate degree or post-secondary education in healthcare, business, or related field preferred.

Responsibilities

• Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.
• Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency.
• Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR.
• Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow-up activities and patient billing inquiries.
• Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff.
• Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned.

Skills

Customer service

Communication

HIPAA confidentiality

Education

Associate degree or post-secondary education in healthcare or related field

Job description

Des Moines University Medicine and Health Sciences is seeking a Patient Services Representative (PSR) to join our clinic team in West Des Moines. You will deliver exceptional customer service and support patients throughout their care journey, contributing to a positive patient experience and efficient clinic operations.

Responsibilities include greeting patients, scheduling appointments, registering patients, verifying insurance, handling check-in/out, and maintaining medical records in the