Patient Experience & Front Desk Specialist

Heartland Community Health Center; Lawrence (KS); On-site; USD 26,000 - 34,000; Full time

Job summary

Heartland Community Health Center is seeking a Patient Services Representative for the Heartland River City location. The role involves greeting patients, checking in/out, scheduling, answering inquiries, and coordinating with clinical staff to ensure a seamless patient experience.

The PSR will maintain patient records in the EHR, handle insurance/billing questions, and uphold HIPAA standards in a fast-paced healthcare setting. Strong communication, empathy, and organization are essential.

Qualifications

• Requires strong interpersonal and communication abilities.
• Past healthcare front desk or service experience preferred.
• Ability to handle stressful situations with empathy and professionalism.
• Familiarity with HIPAA and patient privacy requirements.
• Comfort with basic billing questions and insurance processes.

Responsibilities

• Greet patients and visitors professionally.
• Assist patients with check-in/check-out and appointment scheduling.
• Answer calls and respond to inquiries about services and policies.
• Address and resolve patient concerns promptly and professionally.
• Maintain accurate, confidential patient records in the EHR.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Interpersonal skills

Communication

Attention to detail

Organizational skills

Education

High school diploma

Tools

EHR systems

MS Office

MS Teams

Job description

Heartland Community Health Center is seeking a Patient Services Representative for the Heartland River City location. The role involves greeting patients, checking in/out, scheduling, answering inquiries, and coordinating with clinical staff to ensure a seamless patient experience.

The PSR will maintain patient records in the EHR, handle insurance/billing questions, and uphold HIPAA standards in a fast-paced healthcare setting. Strong communication, empathy, and organization are essential.