Patient Service Representative

STORY COUNTY MEDICAL CENTER; Nevada (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Story County Medical Center is seeking a friendly Patient Services Representative to join Story Medical Clinics. The PSR will provide medical reception and clerical support, assist patients with registration, and maintain accurate demographic and insurance information while upholding patient confidentiality.

You will schedule appointments, coordinate patient flow with providers and staff, and support clinic operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Dependent Adult and Child Abuse Mandatory Reporter training within 30 days of hire.
• Strong interpersonal and communication skills.
• Basic knowledge of medical office practices and procedures.
• Ability to multitask and maintain attention to detail in a fast- paced environment.
• Previous medical administrative or healthcare office experience.

Responsibilities

• Answer and direct incoming phone calls.
• Verify and update patient demographics and insurance information.
• Maintain and organize patient medical records (electronic and paper).
• Schedule and confirm patient appointments.
• Coordinate patient flow and communicate with providers and clinic staff.
• Perform clinic opening and closing duties.
• Provide cross- coverage and support across clinic areas as needed.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

• Employee Type Hourly

Description

Make a meaningful impact — one person, one experience, one story at a time.

At Story County Medical Center , we are guided by our mission to deliver healthcare excellence by listening to, partnering with, and caring for the communities we serve. We are currently seeking a friendly, organized, and detail- oriented Patient Services Representative ( PSR) to join our Story Medical Clinics team.

What You’ll Do

As a Patient Services Representative, you will provide medical reception and clerical support to ensure smooth clinic operations. You will assist patients with registration, maintain accurate patient information, and serve as a key communication link between patients and clinic staff — all while delivering excellent customer service and maintaining patient confidentiality.

Key Responsibilities

Answer and direct incoming phone calls

Verify and update patient demographics and insurance information

Maintain and organize patient medical records ( electronic and paper)

Schedule and confirm patient appointments

Coordinate patient flow and communicate with providers and clinic staff

Perform clinic opening and closing duties

Provide cross- coverage and support across clinic areas as needed

What We’re Looking For

Required

High school diploma or equivalent

Completion of Dependent Adult and Child Abuse Mandatory Reporter training within 30 days of hire

Strong interpersonal and communication skills

Basic knowledge of medical office practices and procedures

Ability to multitask and maintain attention to detail in a fast- paced environment

Preferred

Previous medical administrative or healthcare office experience

Why Join Story Medical?

Mission- driven culture rooted in Service, Teamwork, Openness, Relationships, and Your Story

Supportive and collaborative team environment

Opportunities for personal and professional growth

The chance to make a meaningful impact serving patients and families in your community

Status: Full- Time, Non- Exempt
Schedule: Monday, Wednesday, Thursday, Friday | 7: 30am– 4: 30pm
Salary Range: $ 15.90 – $ 23.85 per hour ( commensurate with experience)

Work Authorization:
Story County Medical Center only employs individuals who are legally authorized to work in the United States.

Ready to be the welcoming face that makes a difference?

If you are an organized, compassionate, and patient- focused professional, we would love to hear your story.