Patient Experience Specialist - Clinic Front Desk

SmartRecruiters, Inc.; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit, MI is seeking a Clinic Service Representative to be the first point of contact for patients, handling registration, insurance verification, and financial responsibilities. You will support clinic staff and professionals, ensuring a positive, organized patient experience from check-in through discharge.

The role emphasizes accuracy, multitasking, and teamwork in a fast-paced clinic setting, with a commitment to exceptional service and patient satisfaction across

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer systems extensively.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.
• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Customer service

Multitasking

Data entry

Interpersonal skills

Basic computer skills

Education

High School Diploma or equivalent

Job description

Henry Ford Health in Detroit, MI is seeking a Clinic Service Representative to be the first point of contact for patients, handling registration, insurance verification, and financial responsibilities. You will support clinic staff and professionals, ensuring a positive, organized patient experience from check-in through discharge.

The role emphasizes accuracy, multitasking, and teamwork in a fast-paced clinic setting, with a commitment to exceptional service and patient satisfaction across