Patient Experience Specialist - Bilingual

University of Illinois Chicago; Chicago (IL); On-site; USD 39,000 - 61,000; Full time

Job summary

UI Health in Chicago is seeking a patient/guest experience professional to serve as a primary information point, greet patients in English and Spanish, and coordinate services to ensure a positive visit.

The role involves collaboration with clinical departments, transportation coordination, and cash handling. Candidates should have a high school diploma and relevant experience; internal equity and benefits are offered.

Qualifications

• High school diploma or equivalent required.
• Three years of related work experience in customer services, public relations, or healthcare administration.
• College coursework in business administration, communications, or public relations considered.
• Bachelor’s degree in a related field preferred or an equivalent combination of education and experience.

Responsibilities

• Serves as the point person for patient/guests to provide and/or retrieve information.
• Greets patients and guests, provides information and way-finding services in English and Spanish.
• Distributes information related to UI Health activities, policies, and other material to patients, families and guests.
• Conducts basic-level assessment of customer service needs and makes arrangements to ensure needs are met.
• Consults with UI Health departments to comply with visitation policies EC 3.01 and 3.03.
• Consults with patient transport and coordinates patient pick up and transportation needs internally and externally.
• Works with Valet and Curb Management to manage patient/guest experience as they enter/leave UI Health facilities.
• Participates in cash handling and cash reconciliation processes.
• Partners with Volunteer Services to assist with programs, community outreach, and Customer CARE operations.
• Assists lead/manager/director with daily operations and special projects.

Skills

Customer service

Bilingual (English/Spanish)

Public relations

Office administration

Education

High school diploma or equivalent

College coursework in business administration/communications/public relations

Bachelor’s degree or approved equivalent

Job description

UI Health in Chicago is seeking a patient/guest experience professional to serve as a primary information point, greet patients in English and Spanish, and coordinate services to ensure a positive visit.

The role involves collaboration with clinical departments, transportation coordination, and cash handling. Candidates should have a high school diploma and relevant experience; internal equity and benefits are offered.