Bilingual Patient Experience Specialist

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Urban Health Plan invites applications for a bilingual (Spanish/English) Patient Service Representative at Plaza del Sol Family Health Center. You will greet and register patients, verify demographics, and provide empathetic, patient-centered service in a busy clinic.

You will answer calls, schedule appointments, check insurance information, and support the front desk team while maintaining a friendly, professional demeanor. Shifts run 40 hours weekly, with a rotating schedule.

Qualifications

• Bilingual English and Spanish required.
• High school diploma or equivalent.
• Proficiency with computers and software; EHR experience a plus.

Responsibilities

• Greet and register patients and visitors.
• Verify insurance information and demographics.
• Answer calls and take messages for providers.
• Schedule appointments and support front desk staff.

Skills

Bilingual English/Spanish

Communication skills

Multitasking

Team collaboration

Education

High School Diploma

Tools

Electronic Health Records

Job description

Urban Health Plan invites applications for a bilingual (Spanish/English) Patient Service Representative at Plaza del Sol Family Health Center. You will greet and register patients, verify demographics, and provide empathetic, patient-centered service in a busy clinic.

You will answer calls, schedule appointments, check insurance information, and support the front desk team while maintaining a friendly, professional demeanor. Shifts run 40 hours weekly, with a rotating schedule.