Patient Experience Specialist

Koch Eye Associates; Warwick (RI); On-site; USD 35,000 - 48,000; Full time

Job summary

Koch Eye Associates in Rhode Island is seeking a Patient Service Representative to join the Warwick office. You will handle patient registration, scheduling, data entry, and front-desk communications to ensure a smooth, friendly experience for every patient and support a high-performing care team.

You will verify health insurances, obtain referrals when needed, collect payments at the point of service, maintain accurate records in the practice management system, and coordinate with clinicians to

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational and data-entry abilities.

Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Skills

Exceptional Customer Experience

Proactive communication

Drive for results

Efficiency focus

Teamwork

Adaptability

Learning mindset

Multitasking

Education

High School Diploma or equivalent

Job description

Koch Eye Associates in Rhode Island is seeking a Patient Service Representative to join the Warwick office. You will handle patient registration, scheduling, data entry, and front-desk communications to ensure a smooth, friendly experience for every patient and support a high-performing care team.

You will verify health insurances, obtain referrals when needed, collect payments at the point of service, maintain accurate records in the practice management system, and coordinate with clinicians to