Patient Service Representative

Koch Eye Associates; Warwick (RI); On-site; USD 35,000 - 48,000; Full time

Job summary

Koch Eye Associates in Rhode Island is seeking a Patient Service Representative to join the Warwick office. You will handle patient registration, scheduling, data entry, and front-desk communications to ensure a smooth, friendly experience for every patient and support a high-performing care team.

You will verify health insurances, obtain referrals when needed, collect payments at the point of service, maintain accurate records in the practice management system, and coordinate with clinicians to

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational and data-entry abilities.

Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Skills

Exceptional Customer Experience

Proactive communication

Drive for results

Efficiency focus

Teamwork

Adaptability

Learning mindset

Multitasking

Education

High School Diploma or equivalent

Job description

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.

The Patient Service Representative is the point person for the Patient Service Representative Team. The team is tasked with coordinating communication, managing patient inquiries, and ensuring positive and efficient patient experience while adhering to patient confidentiality and privacy regulations.

This role includes, but is not limited to the following tasks:

Duties and Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Requirements

Knowledge, Skills, and Abilities

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.

Education

• High School Diploma or equivalent

Typical Physical Demands

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.