Patient Concierge & Care Experience Advocate

St. Luke’s University Health Network; Wind Gap (PA); On-site; USD 19,000 - 23,000; Part time

Job summary

St. Luke's University Health Network in Pennsylvania is seeking a Patient Concierge for a part-time role (24 hours/week). You will serve as a patient advocate, deliver warm, efficient service, and support practice-based administrative tasks to create a patient-centric experience.

The position involves check-in/check-out, eligibility verification, MyChart education, scheduling, and handling inquiries while maintaining professionalism and compassion in a busy healthcare setting.

Qualifications

• High School diploma or equivalent; administrative training preferred.
• Minimum one year practice-based healthcare or customer service experience.
• Excellent communication and patient-centric service mindset.

Responsibilities

• Engage patients politely and compassionately during all interactions.
• Handle check-in/check-out, pre-registration, and real-time eligibility verification.
• Support kiosk check-in and waiting room concierge services.
• Assist with opening/closing procedures, mail, deliveries, and cash handling.
• Coordinate with Access Center for time-sensitive scheduling and clinical inquiries.
• Maintain patient-centric culture and assist other team members as needed.

Skills

Excellent communication

Facilitation

Presentation skills

Compliance

Continuous growth

Quality-driven service

Time management

Concise patient communication

Empathy and patient-centric mindset

Education

High School diploma or equivalent

Administrative training programs

Job description

St. Luke's University Health Network in Pennsylvania is seeking a Patient Concierge for a part-time role (24 hours/week). You will serve as a patient advocate, deliver warm, efficient service, and support practice-based administrative tasks to create a patient-centric experience.

The position involves check-in/check-out, eligibility verification, MyChart education, scheduling, and handling inquiries while maintaining professionalism and compassion in a busy healthcare setting.