Patient Service & Front Desk Specialist

Mercy; Watonga (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role emphasizes strong communication, basic computer/data-entry skills, and a calm, professional demeanor under pressure while maintaining patient privacy. Training and a supportive team environment are offered.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills to interact with patients and visitors professionally.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk workflows to ensure a positive and seamless patient experience.
• Maintain patient information accuracy and protect confidentiality.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role emphasizes strong communication, basic computer/data-entry skills, and a calm, professional demeanor under pressure while maintaining patient privacy. Training and a supportive team environment are offered.