Patient Experience Specialist (Front Desk)

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will help create a positive, seamless experience by managing front desk operations and clinic workflows.

Responsibilities include welcoming guests, data entry, scheduling appointments, maintaining confidentiality, and collaborating with clinical teams. A high school diploma and strong communication are required; one year of medical office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Maintain patient information accurately and schedule appointments.
• Protect patient privacy and confidentiality in all interactions.

Skills

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Education

High school diploma

Tools

Basic computer skills

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will help create a positive, seamless experience by managing front desk operations and clinic workflows.

Responsibilities include welcoming guests, data entry, scheduling appointments, maintaining confidentiality, and collaborating with clinical teams. A high school diploma and strong communication are required; one year of medical office experience is preferred.