Part-Time Patient Experience Specialist

Intermountain Healthcare Inc.; Kaysville (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health's Kaysville Creekside Clinic is seeking a Part-time Patient Service Representative to be the first point of contact for patients, handling intake, check-in/out, and information verification, ensuring a smooth, friendly patient experience.

The role involves scheduling, EMR documentation, insurance verification, and assisting with billing forms, while upholding privacy and PHI protections in a supportive team environment.

Qualifications

• Six months of customer service experience with direct customer interactions.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to ensure satisfaction.
• Ability to protect PHI and patient privacy.

Responsibilities

• Provide courteous, professional connections with patients by phone, in person, or secure messaging.
• Document all calls accurately in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the registration system.
• Obtain copies of insurance cards and IDs, and verify information for billing.
• Assist patients with forms for regulatory and billing needs and educate on financial assistance; collect payments following procedures.
• Stay current on role responsibilities by reviewing communications and attending meetings to maintain high performance.

Skills

Customer service

Data entry

Interpersonal skills

Communication skills

PHI privacy

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health's Kaysville Creekside Clinic is seeking a Part-time Patient Service Representative to be the first point of contact for patients, handling intake, check-in/out, and information verification, ensuring a smooth, friendly patient experience.

The role involves scheduling, EMR documentation, insurance verification, and assisting with billing forms, while upholding privacy and PHI protections in a supportive team environment.