PRN Patient Service Representative, CIM Pollocksville

CarolinaEast Health System; Pollocksville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in North Carolina is seeking a Patient Service Representative to greet patients, guide them through check-in, answer phones, and help schedule appointments.

You will serve as a liaison between patients and medical support staff, ensuring a smooth patient experience and accurate information flow across departments.

The role emphasizes friendly service, attention to detail, and adherence to our standards of excellence.

Qualifications

• High school diploma or GED required. Word processing and computer experience.
• Previous experience in healthcare clinic setting or customer service.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet, instruct, direct and schedule patients.
• Answer phones and route inquiries.
• Serve as liaison between patient and medical support staff.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Medical terminology knowledge (preferred)

Job description

Job Summary:

The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery,Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements:

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.