Patient Service Representative - Podiatry

St. Joseph Hospital; Nashua (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

St. Joseph Hospital in Nashua, NH seeks Patient Service Representatives (PSRs) to perform daily front-office duties for a multi-physician outpatient practice.

PSRs serve as the frontline ambassadors, delivering high levels of customer service and acting as liaisons between patients and our care teams. The role requires a High School Diploma or GED, experience in a medical office setting, and knowledge of HIPAA requirements.

Qualifications

• High School Diploma or GED required.
• Experience in a medical office with duties such as filing, answering phones, patient registration, scheduling, and billing is preferred.
• HIPAA awareness and maintaining patient confidentiality is essential.

Responsibilities

• Greet and assist patients and visitors professionally.
• Register patients and verify demographics and insurance information.
• Answer and route incoming calls and messages.
• Post payments and assist with basic charge entry.
• Schedule appointments and coordinate with providers.
• Maintain confidentiality and comply with HIPAA and hospital policies.

Skills

Customer service

HIPAA compliance

Phone handling

Medical office procedures

Education

High School Diploma/GED

Tools

ICD-9 & CPT coding

Job description

Job Summary

Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

Job Requirements

Education

High School Diploma/GED

Experience

PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.

Certification

Medical Terminology preferred

Other Skills Required

The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values

• Compassion - We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
• Integrity - We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
• Collaboration - We work in partnership, dialogue and shared purpose to create healthy communities.
• Excellence - We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range

$17.73 - $24.42

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

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