Patient Experience Specialist

Northwestern Memorial Healthcare; McHenry (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Customer Services Representative at the McHenry Medical Office Building. This full-time role supports patients from entry through visit by greeting patients, registering, verifying insurance, collecting co-pays, and coordinating scheduling.

You will handle phone and in-person inquiries, maintain patient records, ensure confidentiality, and collaborate with the practice and outside providers.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years of customer service experience.

Responsibilities

• Greets patients and handles registration, including insurance verification and co-pays.
• Updates patient demographics and coordinates appointment scheduling.
• Answers phones and directs calls; maintains patient confidentiality and records.
• Performs daily reconciliation and ensures accurate chart preparation for next day.

Skills

Customer service

Phone handling

Registration

Insurance verification

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine seeks a Customer Services Representative at the McHenry Medical Office Building. This full-time role supports patients from entry through visit by greeting patients, registering, verifying insurance, collecting co-pays, and coordinating scheduling.

You will handle phone and in-person inquiries, maintain patient records, ensure confidentiality, and collaborate with the practice and outside providers.