Pediatrics Patient Services Specialist

Northwestern Medicine; McHenry (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental & Vision

Life Insurance

Annual Salary Increase

Paid Time Off

Job summary

Northwestern Medicine seeks a Patient Services Representative for the McHenry Pediatrics clinic. The role is full-time, 40 hours per week, with a Monday–Friday schedule at the McHenry location. You will handle patient registration, insurance verification, co-pays, and scheduling in a fast-paced medical office.

We value excellent customer service, strong communication, and accurate data entry. Benefits and growth opportunities are provided as part of the Total Rewards program.

Qualifications

• High school diploma or GED equivalent is required.
• 0–2 years of customer service experience is required.
• Bachelor’s degree is preferred.
• 1–3 years of physician office experience is preferred.
• Working knowledge of medical terminology is preferred.

Responsibilities

• Greets patients and registers them, verifies insurance and collects co-pays and balances.
• Updates patient demographic information and schedules appointments.
• Answers calls and directs or documents patient communications.
• Coordinates scheduling of outpatient tests as needed.
• Serves as liaison between patient and practice and provides backup scheduling support.
• Ensures patient information is handled confidentially and accurately.

Skills

Customer service

Communication skills

Phone etiquette

Registration processes

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine seeks a Patient Services Representative for the McHenry Pediatrics clinic. The role is full-time, 40 hours per week, with a Monday–Friday schedule at the McHenry location. You will handle patient registration, insurance verification, co-pays, and scheduling in a fast-paced medical office.

We value excellent customer service, strong communication, and accurate data entry. Benefits and growth opportunities are provided as part of the Total Rewards program.