Patient Access & Registration Clerk Typist

Aultman Health Foundation; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Aultman Health Foundation in Canton, OH seeks a Clerk Typist 2 to register outpatient visits and pre-op testing, secure signatures, and collect insurance and billing information with compassionate service. You will enter data accurately, verify orders, handle multiple software programs, answer phones, and support compliance and patient safety in a fast-paced hospital setting.

Qualifications include a high school diploma, prior customer service or clerical experience, and preferably one year in a

Qualifications

• High School Diploma or equivalent.
• Applicable classwork may be substituted for previous work experience.
• Previous customer service and general clerical/office procedure experience required.
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Prefer Medical Terminology certification.

Responsibilities

• Registration and Account Creation: Enters patients into system via face to face interactions.
• Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system.
• Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately.
• Ensures provider order is accurate and meets hospital guidelines.
• Obtains information and completes Medicare Secondary Payer Questionnaire and other payer-specific documents as required.
• Performs compliance checking of orders for Medicare insurance.
• Contacts physician offices for clarity on orders.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Documents system with activity comments to ensure appropriate account follow-up.
• Captures correct primary care physician.
• Records patient e-mail address when available for enrollment to patient portal and/or applicable surveys.
• Maintains standing orders for patients with repeat services.
• Initiates electronic inquiries to payers and obtains eligibility and benefit information.
• Ensures accuracy of patient data with electronic inquiries as it relates to addresses.
• Assesses patient liability at time of service in respects to coordination of benefits of insurance payers.
• Provides patients with financial assistance applications per department guidelines.
• Point of Service Collections.
• Ensures patient tracking systems are updated with patient activity.
• Answers phones and routes calls as necessary.
• Monitors and maintains multiple work queues as instructed and assigned.
• Demonstrates compliance with all policies related to the organization’s Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; and reporting any infractions using the appropriate chain of command and without fear of retribution.
• Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plan reviews, policies on handling hazardous and toxic substances, and risk management issues.
• Demonstrates an interest in patient safety education and participates proactively in identifying problems and incidents in the department and throughout the hospital which place any patient, visitor, or staff member at risk or injury.
• Attends educational seminars, meetings, and updates as needed.
• Modifies work schedule to meet department goals and deadlines.
• Follows EMTALA, HIPAA, payer, and other regulations and standards.
• Maintains work area in a neat and orderly fashion.
• Observes hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment.
• Adheres to department customer service standards.
• Avoids excessive absenteeism and tardiness so that it does not warrant repeated formal disciplinary action and/or disrupt department productivity.
• Adheres to established schedules for breaks and meal periods.
• Acts willing and ready to assist department personnel with their duties as time permits or need arises.
• Readily identifies work that needs to be performed and completes it without needing to be told.
• Performs job duties with attention to safety of self and others.
• Other duties as assigned.

Skills

Typing 35 wpm

Customer service

Multi-tasking

Professional demeanor

Relationship building

Education

High School Diploma

Job description

Aultman Health Foundation in Canton, OH seeks a Clerk Typist 2 to register outpatient visits and pre-op testing, secure signatures, and collect insurance and billing information with compassionate service. You will enter data accurately, verify orders, handle multiple software programs, answer phones, and support compliance and patient safety in a fast-paced hospital setting.

Qualifications include a high school diploma, prior customer service or clerical experience, and preferably one year in a