Patient Experience Specialist

Intermountain Health; Hurricane (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Hurricane, Utah is seeking a Patient Service Representative to be the first connection with patients, greet and check-in/out, verify information, and resolve needs to ensure a positive experience. The PSR will document calls in the EMR, schedule appointments, collect demographics, verify insurance, and assist with billing and financial counseling in a collaborative clinic setting.

Strong communication, computer literacy, and the ability to protect PHI are essential, with

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs related to intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures; may verify insurance coordination of benefits and pre-certification/prior authorization.
• Assists patients in completing necessary forms for regulatory and billing needs; educates on financial assistance and processes payments.
• Stays current on role responsibilities and related updates to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Multilingual

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health in Hurricane, Utah is seeking a Patient Service Representative to be the first connection with patients, greet and check-in/out, verify information, and resolve needs to ensure a positive experience. The PSR will document calls in the EMR, schedule appointments, collect demographics, verify insurance, and assist with billing and financial counseling in a collaborative clinic setting.

Strong communication, computer literacy, and the ability to protect PHI are essential, with