Patient Access & Scheduling Specialist

Intermountain Healthcare; Billings (MT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Healthcare’s Billings Downtown Clinic seeks a Patient Service Representative (PSR) to be the first connection between Intermountain and patients. The PSR focuses on collaborative relationships to deliver exceptional customer/patient satisfaction and handles intake tasks with professionalism.

Key duties include greeting patients, scheduling appointments, verifying insurance, collecting demographic data, guiding financial assistance, and documenting interactions in the EMR to ensure

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Verifies information on appropriate accounts to determine insurance coordination of benefits, including pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates such as reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attending clinic/service line meetings, review emails each shift, etc., to ensure the highest standard of performance is achieved.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Multilingual

Billing and collections

Education

High school diploma or GED preferred.

Tools

EMR software

Billing systems

Job description

Intermountain Healthcare’s Billings Downtown Clinic seeks a Patient Service Representative (PSR) to be the first connection between Intermountain and patients. The PSR focuses on collaborative relationships to deliver exceptional customer/patient satisfaction and handles intake tasks with professionalism.

Key duties include greeting patients, scheduling appointments, verifying insurance, collecting demographic data, guiding financial assistance, and documenting interactions in the EMR to ensure