Patient Experience Specialist

Astera Cancer Care; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

SunState Medical Specialists in Florida seeks a Patient Services Specialist to deliver excellent administrative and patient-facing support. You will handle scheduling, registration, and record-keeping while assisting clinicians and guiding patients through billing questions and privacy policies.

The role requires strong organization, effective communication, and the ability to work independently or as part of a team in a busy medical setting.

Qualifications

• High School Diploma or equivalent.
• Demonstrated administrative experience in a busy, customer-focused environment (medical preferred).
• Handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills; liaise with internal and external stakeholders.

Responsibilities

• Provide high level patient service, anticipate needs, and respond to feedback.
• Monitor patient feedback and flow; direct as appropriate.
• Answer telephone calls promptly and respond to inquiries per privacy policy.
• Assist physicians and internal staff; support billing/information requests.
• Maintain waiting areas and spaces, restock supplies, and ensure cleanliness.
• Schedule physician appointments based on availability and timeframes.
• Assist with patient admissions/discharges around visits; ensure records are complete.
• Register new patients timely and verify personal/billing details.
• Create referring doctor records as required; follow up on referrals.
• Manage and file documents; ensure accurate record-keeping.

Skills

Customer service

Organization

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

SunState Medical Specialists in Florida seeks a Patient Services Specialist to deliver excellent administrative and patient-facing support. You will handle scheduling, registration, and record-keeping while assisting clinicians and guiding patients through billing questions and privacy policies.

The role requires strong organization, effective communication, and the ability to work independently or as part of a team in a busy medical setting.