Patient Experience Navigator

SunState Medical Specialists; Englewood (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative and general support to staff, patients, and physicians, ensuring a high quality, professional service. This role acts as a critical link between patients and clinical teams.

Responsibilities include handling patient inquiries, scheduling appointments, verifying information, assisting with billing questions, maintaining records, and supporting physicians and office operations in a fast-paced

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer-focused environment.
• Familiar with medical billing processes.
• Strong organization and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Customer Service
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visitAdmitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Skills

Organization

Communication

Medical admin experience

Customer service

Time management

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Clinical administration systems

Billing systems

Job description

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative and general support to staff, patients, and physicians, ensuring a high quality, professional service. This role acts as a critical link between patients and clinical teams.

Responsibilities include handling patient inquiries, scheduling appointments, verifying information, assisting with billing questions, maintaining records, and supporting physicians and office operations in a fast-paced