Patient Experience & Scheduling Specialist

SunState Medical Specialists; Fort Myers (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist in Florida to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, efficient service and acting as the vital link between patients and the clinical team.

The role focuses on customer service, patient flow, appointment scheduling, billing questions, documentation, and maintaining the waiting area and sign-in procedures, with occasional travel to other centers as required.

Qualifications

• Administrative experience in a fast-paced, customer-focused setting, preferred in medical.
• Strong organization and communication skills to liaise with stakeholders.
• Ability to handle urgent matters and time-critical medical appointments.
• Familiarity with patient billing systems and Microsoft Office.
• Travel to other centers as required.

Responsibilities

• Provide administrative support to staff, patients, and physicians.
• Maintain patient flow and respond to inquiries with privacy policy in mind.
• Schedule physician appointments and manage patient records.
• Assist with billing questions and insurance payments.
• Direct visitors and ensure sign-in compliance.
• Maintain waiting rooms and spaces.
• Support documentation management and referrals.

Skills

Administrative experience

Customer service

Communication skills

Microsoft Office

Clinical administration systems

Scheduling

Billing knowledge

Education

High School Diploma or equivalent

Job description

SunState Medical Specialists is seeking a Patient Services Specialist in Florida to provide administrative and general support to staff, patients and physicians, ensuring a high-quality, efficient service and acting as the vital link between patients and the clinical team.

The role focuses on customer service, patient flow, appointment scheduling, billing questions, documentation, and maintaining the waiting area and sign-in procedures, with occasional travel to other centers as required.