Patient Experience Specialist

UC Health; Cincinnati (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

UC Health in Cincinnati seeks a patient services representative to serve as the main point of contact for patients as they enter, leave, or request assistance within our facilities. This role emphasizes delivering exceptional customer service, coordinating front-desk tasks, and ensuring accurate pre-registration, insurance coordination, and registration processes.

The position requires a High School Diploma or GED, with an Associate's Degree preferred, and 0–6 months of experience (1–2 years

Qualifikationen

• Minimum: High School Diploma or GED.
• Preferred: Associate's Degree.
• 0–6 months of equivalent experience; 1–2 years preferred.

Aufgaben

• Interacts with patients as they enter, leave, or request assistance within any of our facilities.
• Exemplifies customer service while ensuring each patient interaction is handled with care.
• Gives clear instructions to patients and family regarding treatment and registration; involves family in assessment and care.
• Adheres to HIPAA policies and guidelines and coordinates scheduling and registration workflows.

Kenntnisse

Customer service

HIPAA compliance

Communication

Scheduling coordination

Ausbildung

High School Diploma or GED

Associate's Degree

Jobbeschreibung

UC Health in Cincinnati seeks a patient services representative to serve as the main point of contact for patients as they enter, leave, or request assistance within our facilities. This role emphasizes delivering exceptional customer service, coordinating front-desk tasks, and ensuring accurate pre-registration, insurance coordination, and registration processes.

The position requires a High School Diploma or GED, with an Associate's Degree preferred, and 0–6 months of experience (1–2 years