Patient Experience Concierge

UC Health; Olde West Chester (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

UC Health, West Chester Hospital, seeks a patient services representative to be the main point of contact for patients as they enter, exit, or request assistance within facilities. The role emphasizes excellent customer service and compassionate patient interactions.

The position is based in West Chester, OH, and involves front-office flow including registration, insurance coordination, and clinical coordination to support care teams.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 0–6 months of equivalent experience required.
• 1–2 years of equivalent experience preferred.

Responsibilities

• Greet and assist patients entering, leaving, or needing help at the clinic.
• Coordinate day-of scheduling changes and adjustments.
• Assist with patient insurance verification, pre-authorizations, and data collection as needed.
• Provide accurate information, ensure HIPAA compliance, and support clinical staff.

Education

High School Diploma or GED

Associate's Degree

Job description

UC Health, West Chester Hospital, seeks a patient services representative to be the main point of contact for patients as they enter, exit, or request assistance within facilities. The role emphasizes excellent customer service and compassionate patient interactions.

The position is based in West Chester, OH, and involves front-office flow including registration, insurance coordination, and clinical coordination to support care teams.