Patient Access Specialist — Registration & Billing

UC Health; Cincinnati (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking a Registration Specialist to support patient access and accurate data collection. You will create Epic accounts from scheduling appointments, collect demographic and insurance information, and ensure documentation complies with MSP requirements.

Ideal candidates have a high school diploma or GED, strong analytical and communication skills, and 1–3 years of experience in registration, billing, customer service, or managed care.

Qualifications

• High school diploma or GED required.
• Analytical skills; able to problem solve.
• Computer literacy.
• Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial.
• Ability to interact independently to resolve customer service issues.
• 1-3 years of experience in registration, billing, customer service, or managed care organization preferred.

Responsibilities

• Create Epic accounts from scheduling appointment. Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create, update and secure accounts.
• Screens and completes all required documentation and prioritizes all insurance coverage as primary, secondary, and tertiary.
• Completes required MSP questionnaires for all appropriate patients.
• Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
• Properly codes Daily Worklist according to Worklist Coding Standards appropriate to the specific account situation.
• Effectively organizes prioritization of Daily Worklist task. Ensures Worklist coding is consistent with documentation in LastWord.
• Must maintain facility established productivity standards and Patient Accounts Quality Guidelines.
• Reports improvements, problems and changes as it relates to insurance verification to Department Management.

Skills

Analytical skills

Excellent communication

Problem solving

Computer literacy

Customer service

Independent work

Education

High school diploma or GED

Tools

Epic

Job description

UC Health in Cincinnati, OH is seeking a Registration Specialist to support patient access and accurate data collection. You will create Epic accounts from scheduling appointments, collect demographic and insurance information, and ensure documentation complies with MSP requirements.

Ideal candidates have a high school diploma or GED, strong analytical and communication skills, and 1–3 years of experience in registration, billing, customer service, or managed care.