Patient Experience Specialist

Socket.dev; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer-M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Job summary

Concentra in Charlotte, NC seeks a Patient Service Specialist to greet patients, manage check-in/check-out, and handle multi-line calls while ensuring accurate paperwork and referrals. The role emphasizes confidentiality, compliance with HIPAA, and delivering a welcoming patient experience.

The ideal candidate has a High School diploma or GED and 6 months to 1 year of related experience, with proficiency in Microsoft Office and strong communication skills.

Qualifications

• Concentra Core Competencies: Service Mindset, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to maintain confidentiality and handle PHI under HIPAA rules
• Outstanding customer service skills and professional interaction with employers, patients, and staff

Responsibilities

• Greet patients and visitors
• Direct patients and communicate wait times
• Obtain authorization to process services as needed
• Check in/out patients in the management system
• Explain forms and ensure proper completion
• Answer and route incoming calls
• Schedule appointments and manage reminders
• Maintain supplies and records
• Assist in referrals and billing entries
• Support center operations and training as required

Skills

Service mindset

Attention to detail

Communication

Microsoft Office

HIPAA compliance

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra in Charlotte, NC seeks a Patient Service Specialist to greet patients, manage check-in/check-out, and handle multi-line calls while ensuring accurate paperwork and referrals. The role emphasizes confidentiality, compliance with HIPAA, and delivering a welcoming patient experience.

The ideal candidate has a High School diploma or GED and 6 months to 1 year of related experience, with proficiency in Microsoft Office and strong communication skills.