Patient Experience & Scheduling Specialist (Hybrid)

Summit Health; City of Yonkers (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Summit Health Management in Yonkers, NY is seeking a motivated administrative professional for a hybrid, full-time role supporting front-desk operations and scheduling. You will greet patients, schedule appointments and hospital admissions, manage referrals, and maintain physician contact lists while upholding patient confidentiality.

The position requires a high school diploma (GED) and a preferred Associate degree; Heartsaver certification is noted.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within

Responsibilities

• Greeting patients and families, scheduling appointments and hospital/admission procedures.
• Answering calls promptly and directing them to the right staff with correct messages.
• Scheduling tests, referrals, and future appointments per physician orders.
• Maintaining on-call schedules and physician contact information.
• Preparing charts for new patients and updating patient records before visits.
• Ensuring privacy and confidentiality of patient information per policy.

Skills

Scheduling appointments

Phone etiquette

Customer service

Education

High School Diploma or GED

Associate Degree preferred

Job description

Summit Health Management in Yonkers, NY is seeking a motivated administrative professional for a hybrid, full-time role supporting front-desk operations and scheduling. You will greet patients, schedule appointments and hospital admissions, manage referrals, and maintain physician contact lists while upholding patient confidentiality.

The position requires a high school diploma (GED) and a preferred Associate degree; Heartsaver certification is noted.