Patient Experience & Care Concierge

Summit Health; City of Yonkers (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management seeks a detail-oriented Patient Services Representative in Yonkers, NY to greet visitors, manage patient flow, and support front-desk operations. This role involves answering calls, collecting payments, and updating patient records with accuracy and care.

The position requires strong English communication, excellent customer service, and the ability to multitask in a fast-paced clinic environment. On-site in Yonkers with standard office hours.

Qualifications

• Excellent customer service skills.
• Ability to organize and perform multiple tasks.
• Knowledge of medical office terminology.
• Basic proficiency in computer use; experience with EHR/Practice Management systems preferred.

Responsibilities

• Greets visitors and directs them to the appropriate desk.
• Manages patient flow and delivers excellent front-desk service.
• Answers calls, takes messages, and routes to correct staff.
• Handles payments, records receipts, and reconciles daily sums.
• Updates patient demographics, insurance, and HIPAA forms in the system.
• Schedules appointments and confirms future visits.
• Escalates issues to the supervisor as needed.

Skills

Customer service

English communication

Multitasking

Basic computer skills

Medical office terminology

Education

High School/GED

Associate degree preferred

Job description

Summit Health Management seeks a detail-oriented Patient Services Representative in Yonkers, NY to greet visitors, manage patient flow, and support front-desk operations. This role involves answering calls, collecting payments, and updating patient records with accuracy and care.

The position requires strong English communication, excellent customer service, and the ability to multitask in a fast-paced clinic environment. On-site in Yonkers with standard office hours.