Patient Experience & Scheduling Specialist

The University of Kansas Health System; Westwood (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative at the Westwood Medical Pavilion in Westwood. The role focuses on front desk operations, patient check-in/out, scheduling, and insurance/registration tasks within an ambulatory clinic.

You will assist with MyChart activation, EMR processing, referrals, and daily patient itineraries to ensure a seamless care experience. Excellent customer service and confidentiality are essential.

Qualifications

• High School diploma or GED required.
• 1+ year(s) customer service or healthcare experience preferred.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet and check in patients and visitors at the front desk.
• Answer calls and assist with patient scheduling and appointments.
• Process registrations, insurance verification, and documentation for EMR systems.
• Collect patient copays and post-visit follow-up scheduling.
• Support patient with MyChart activation and online check-in.

Skills

Customer service

Phone reception

EMR systems

MyChart knowledge

Education

High School Diploma or GED

College coursework toward associate/bachelor

Tools

Epic Cadence

EMR

MyChart

Microsoft Office

Job description

The University of Kansas Health System is seeking a Patient Service Representative at the Westwood Medical Pavilion in Westwood. The role focuses on front desk operations, patient check-in/out, scheduling, and insurance/registration tasks within an ambulatory clinic.

You will assist with MyChart activation, EMR processing, referrals, and daily patient itineraries to ensure a seamless care experience. Excellent customer service and confidentiality are essential.