Patient Access & Scheduling Concierge

Utmb; Galveston (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

UTMB Health in Galveston is seeking a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling registration, and guiding patients through UTMB services. The role emphasizes strong communication, confidentiality, and teamwork within a hospital setting.

On-site position with regular business hours, requiring an Associate's degree or equivalent and BLS certification within 90 days.

Qualifications

• This role requires an Associate's degree or equivalent experience.
• Proficiency with spreadsheet, word processing, and database tools.

Responsibilities

• Provide high level customer service in all interactions with internal and external customers.
• Coordinate clerical and medical activities to support the healthcare team.
• Register patients and facilitate access to UTMB services for new and returning patients.
• Maintain patient confidentiality and document interactions accurately.
• Triages calls and acts as patient advocate across departments.

Skills

PC proficiency (Excel, Word, databases

Education

Associate's degree / equivalent

Job description

UTMB Health in Galveston is seeking a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling registration, and guiding patients through UTMB services. The role emphasizes strong communication, confidentiality, and teamwork within a hospital setting.

On-site position with regular business hours, requiring an Associate's degree or equivalent and BLS certification within 90 days.