Patient Experience Scheduling Specialist

BOND Orthodontic Partners; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Braces520 is seeking a scheduling coordinator to ensure smooth daily schedules and an exceptional patient experience. The role focuses on greeting patients, assisting with appointment scheduling via phone, text, or email, and handling front desk payments with a friendly demeanor.

You will contribute to a welcoming office environment, manage administrative tasks, and support clinicians by maintaining organized records and a tidy workspace.

Qualifications

• Exceptional customer services skills.
• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office business application
• High school diploma or GED

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Skills

Customer service

Communication

Multi-tasking

Independent decision making

Team player

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Braces520 is seeking a scheduling coordinator to ensure smooth daily schedules and an exceptional patient experience. The role focuses on greeting patients, assisting with appointment scheduling via phone, text, or email, and handling front desk payments with a friendly demeanor.

You will contribute to a welcoming office environment, manage administrative tasks, and support clinicians by maintaining organized records and a tidy workspace.