Patient Experience & Scheduling Specialist

Mercy; Springfield (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Springfield, MO is seeking a customer service oriented individual to schedule patient appointments, take messages, and share visit information with patients. The role requires maintaining a calm, pleasant and professional demeanor while delivering exceptional telephone etiquette.

Ideal candidates will have a High School Diploma or equivalent and prior customer service experience. Basic computer skills and data entry speed (60 wpm) help support daily tasks.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Certification/Registration:

Responsibilities

• Schedule patient appointments.
• Take patient messages.
• Provide general information about visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude.
• Deliver excellent customer service with exceptional telephone etiquette.

Skills

Telephone etiquette

Typing 60 wpm

Data Entry

Education

High School Diploma or Equivalent

Tools

Data Entry

Job description

Mercy in Springfield, MO is seeking a customer service oriented individual to schedule patient appointments, take messages, and share visit information with patients. The role requires maintaining a calm, pleasant and professional demeanor while delivering exceptional telephone etiquette.

Ideal candidates will have a High School Diploma or equivalent and prior customer service experience. Basic computer skills and data entry speed (60 wpm) help support daily tasks.