Patient Experience Navigator

Mercy; Springfield (MO); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy in Springfield, MO, is seeking a Patient Services Representative to facilitate patient experiences by scheduling appointments, organizing medical information, and coordinating services with care teams. The hybrid role supports patients and families from the Mercy Surgery Center, delivering compassionate service alongside efficient administrative work.

You will join a caring team and help ensure a smooth care journey while contributing to Mercy's mission and values.

Qualifications

• High school diploma required.
• Valid Driver's License.
• Previous experience in a Medical Office or customer service position.
• Critical thinking and problem-solving skills.
• Professional verbal and written communication skills with the ability to type 50 wpm.
• Knowledge of Microsoft Office.

Responsibilities

• Schedule appointments and assist patients with questions.
• Organize medical information and coordinate services with care teams.
• Support patients in a smooth and positive experience while receiving care.

Skills

Critical thinking

Communication skills

Typing 50 wpm

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Mercy in Springfield, MO, is seeking a Patient Services Representative to facilitate patient experiences by scheduling appointments, organizing medical information, and coordinating services with care teams. The hybrid role supports patients and families from the Mercy Surgery Center, delivering compassionate service alongside efficient administrative work.

You will join a caring team and help ensure a smooth care journey while contributing to Mercy's mission and values.