Patient Experience & Scheduling Specialist

Pinehurst Medical Clinic; Southern Pines (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Pinehurst Medical Clinic in Southern Pines, NC, invites a Patient Service Representative to join our team. You will greet patients, collect demographics and payments, and schedule appointments, acting as the vital link between patients and medical staff.

This day-shift, Monday–Friday role emphasizes friendly service, accurate data entry, and coordination of physician schedules. Prior office experience preferred; high school diploma or GED required.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training.
• Equivalent combination of education and experience.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verify and update necessary information, then acknowledge patients and check them out.
• Advise patients regarding financial obligations including co-pays, deductibles, and insurance eligibility.
• Maintain the lobby in a neat and orderly manner.
• Coordinate the physicians’ schedules and have knowledge of physician specialties.
• Answer telephones, take messages, and provide accurate information as necessary.
• Handle mail, paperwork via fax, and medical records with accuracy.
• Support the PMC mission by providing the highest quality of care.

Skills

Patient service

Data entry

Scheduling

Communication

Education

High school diploma or GED

1–3 months related experience

Job description

Pinehurst Medical Clinic in Southern Pines, NC, invites a Patient Service Representative to join our team. You will greet patients, collect demographics and payments, and schedule appointments, acting as the vital link between patients and medical staff.

This day-shift, Monday–Friday role emphasizes friendly service, accurate data entry, and coordination of physician schedules. Prior office experience preferred; high school diploma or GED required.