Patient Service Specialist - Day Shift

Pinehurst Medical Clinic; Sanford (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Pinehurst Medical Clinic is seeking a Patient Service Representative (PSR) to welcome patients, collect and verify insurance and demographic data, and schedule appointments. This role requires strong customer service and accurate data entry in a busy medical office environment.

The PSR will handle payments, explain charges, and assist patients with financial obligations while maintaining a courteous, clean lobby and coordinating with the physicians’ schedules.

Qualifications

• High school diploma or GED required.
• 0–3 months related experience and/or training or equivalent.
• Experience in a medical office preferred (1–2 years).

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in/out patients and update demographic and insurance information.
• Schedule patient appointments for established and new patients.
• Explain financial obligations (co-pays, deductibles, insurance eligibility).
• Keep the lobby orderly and magazines current.
• Coordinate physician schedules and understand specialties and practices.
• Answer phones, return messages, and provide accurate information.
• Process mail, faxes, and medical records with accuracy and completeness.
• Contribute to delivering high-quality patient care as part of the PMC team.

Skills

Customer service

Phone etiquette

Medical scheduling

Cash handling

Education

High school diploma or GED

Job description

Pinehurst Medical Clinic is seeking a Patient Service Representative (PSR) to welcome patients, collect and verify insurance and demographic data, and schedule appointments. This role requires strong customer service and accurate data entry in a busy medical office environment.

The PSR will handle payments, explain charges, and assist patients with financial obligations while maintaining a courteous, clean lobby and coordinating with the physicians’ schedules.