Patient Experience Specialist

Pinehurst Medical; Sanford (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Pinehurst Medical Clinic (PMC) in Sanford, NC is seeking a Patient Service Representative to greet patients, collect demographics and insurance information, and handle payments at check-in/out or during scheduling. The role also involves scheduling both established and new patients and acting as a liaison between patients and medical staff.

A day in this role includes greeting patients, verifying information, explaining financial obligations, and maintaining a neat lobby while coordinating

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• One to two-year experience in a medical office setting (preferred).

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verify and update information, and collect payments as needed.
• Schedule patient appointments for established and new patients.
• Answer phones, take messages, and provide accurate information.
• Maintain lobby area and coordinate physician schedules.

Education

High school diploma or GED

Job description

Pinehurst Medical Clinic (PMC) in Sanford, NC is seeking a Patient Service Representative to greet patients, collect demographics and insurance information, and handle payments at check-in/out or during scheduling. The role also involves scheduling both established and new patients and acting as a liaison between patients and medical staff.

A day in this role includes greeting patients, verifying information, explaining financial obligations, and maintaining a neat lobby while coordinating