Patient Experience Coordinator (Medical Office)

Pinehurst Medical; Sanford (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Pinehurst Medical Clinic (PMC) is seeking a Patient Service Representative for Sanford Primary Care. This on-site role involves greeting patients, updating demographics, handling check-in/check-out, and scheduling appointments at our Sanford, NC location.

Primary responsibilities include collecting payments, informing patients about co-pays and insurance eligibility, answering calls, and maintaining an orderly lobby while coordinating physician schedules.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.

Responsibilities

• Greet and direct patients and visitors in a prompt, courteous manner.
• Check in/out patients, verify and update information, and collect payments.
• Schedule appointments for established and new patients.
• Explain financial obligations including co-pays, deductibles, and insurance eligibility.
• Maintain a neat lobby and coordinate physician schedules.
• Answer phones, return calls, take messages, and provide information as needed.

Education

High school diploma or GED

Job description

Pinehurst Medical Clinic (PMC) is seeking a Patient Service Representative for Sanford Primary Care. This on-site role involves greeting patients, updating demographics, handling check-in/check-out, and scheduling appointments at our Sanford, NC location.

Primary responsibilities include collecting payments, informing patients about co-pays and insurance eligibility, answering calls, and maintaining an orderly lobby while coordinating physician schedules.