Patient Experience & Scheduling Specialist

University of Utah; South Jordan (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

University of Utah Health in Utah seeks a patient scheduling specialist who serves as the liaison between patients and clinical staff throughout the appointment journey. You will handle complex inquiries, schedule multiple appointments, and compile results from providers as needed.

Responsibilities include assisting with prior authorization and referrals, processing payments, managing OR block time, and coordinating care across departments.

Qualifications

• Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency.

Responsibilities

• Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging, and care across departments and specialties.
• Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across locations and clinics.
• Confirms appointments and provides pre-procedure instructions to patients.
• Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
• Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
• Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
• Completes outreach for new patient visits, transfer-of-care scheduling.
• May provide administrative support for clinic.

Skills

Scheduling

Communication

Organization

Epic

Insurance verification

Microsoft Office

Tools

Epic

Microsoft Office

Job description

University of Utah Health in Utah seeks a patient scheduling specialist who serves as the liaison between patients and clinical staff throughout the appointment journey. You will handle complex inquiries, schedule multiple appointments, and compile results from providers as needed.

Responsibilities include assisting with prior authorization and referrals, processing payments, managing OR block time, and coordinating care across departments.