Patient Experience & Scheduling Specialist

RWJBarnabas Health; Somerville (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Tuition Reimbursement

Job summary

RWJBarnabas Health seeks a Patient Services Representative for the Somerset Urological Associates practice in Somerville, NJ. This fast-paced, patient-focused role supports check-in/out, scheduling, and records management to ensure a smooth patient experience.

The ideal candidate will have a High School Diploma or GED and strong communication skills. Preferred qualifications include an Associate’s or Bachelor’s degree and experience with medical terminology and EMR systems.

Qualifications

• Demonstrated ability to deliver excellent customer service.
• Strong oral and written communication skills.
• Experience in medical receptionist or general office settings is preferred.
• Knowledge of medical terminology and EMR systems is a plus.

Responsibilities

• Greet and check-in/check-out patients with professionalism and empathy.
• Review schedules and prepare information for patient visits.
• Schedule appointments and coordinate follow-up visits.
• Answer routine questions in person or by phone with high-quality service.
• Perform clerical tasks: copy, scan, fax, sort and distribute mail.
• Create and organize patient records; manage privacy and accuracy.
• Coordinate with insurance and handle pre-authorizations when needed.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Associate’s or Bachelor’s degree (preferred)

Job description

RWJBarnabas Health seeks a Patient Services Representative for the Somerset Urological Associates practice in Somerville, NJ. This fast-paced, patient-focused role supports check-in/out, scheduling, and records management to ensure a smooth patient experience.

The ideal candidate will have a High School Diploma or GED and strong communication skills. Preferred qualifications include an Associate’s or Bachelor’s degree and experience with medical terminology and EMR systems.