Compassionate Patient Services Specialist

RWJBarnabas Health; West Long Branch (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

RWJBarnabas Health in New Jersey seeks a Patient Services Representative to join the Surgical Oncology Associates team. You will be the front-line contact, ensuring smooth patient check-in/check-out, appointment scheduling, and accurate record-keeping.

The role emphasizes compassionate communication and coordination with physicians and staff. Ideal candidates are organized, customer-service driven, and capable of handling multiple priorities in a fast-paced setting.

Qualifications

• Requires High School Diploma or GED with relevant experience/training.
• Preferred: Associate's or Bachelor's degree.
• Familiarity with medical terminology and EMR systems is a plus.

Responsibilities

• Welcoming patients and performing check-in and check-out with professionalism and compassion.
• Reviewing schedules and preparing for visits.
• Scheduling appointments and coordinating follow-up visits.
• Answering routine questions in person and by phone with excellent service.
• Performing clerical tasks including copying, scanning, faxing, and mail distribution.
• Creating and maintaining patient health records.
• Coordinating with insurance providers and handling pre-authorizations as needed.
• Protecting patient privacy and contributing to a safe, welcoming environment.

Skills

Customer service

Communication skills

Organization

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

EMR systems

Office software

Job description

RWJBarnabas Health in New Jersey seeks a Patient Services Representative to join the Surgical Oncology Associates team. You will be the front-line contact, ensuring smooth patient check-in/check-out, appointment scheduling, and accurate record-keeping.

The role emphasizes compassionate communication and coordination with physicians and staff. Ideal candidates are organized, customer-service driven, and capable of handling multiple priorities in a fast-paced setting.