Patient Experience & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Short Pump (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Henrico, VA is seeking a Client Care Specialist to schedule patient appointments, greet visitors, and handle basic front-desk tasks. You will enter dates into the scheduler, track cancellations, and support therapists with administrative duties.

The role emphasizes friendly, outgoing communication, accurate data entry, and courteous service to patients and colleagues. A high school diploma or GED and basic computer skills are expected, with on-site work in a

Qualifications

• High school diploma or GED, or 1–3 months related experience.
• Ability to read and comprehend simple instructions and memos.
• Friendly, outgoing personality who cares about others.

Responsibilities

• Schedules appointments and enters dates into the scheduler.
• Records when appointments have been filled or canceled.
• Emails or notes to therapists after patient cancellation with reschedule info.
• Telephones or writes patients to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone and directs inquiries to the appropriate person.
• Assists with registering patients and receiving payments for services.
• Adheres to company policies and procedures.
• Adheres to the company's values statement and social contract.

Skills

Friendly personality

Communication skills

Education

High school diploma or GED

Tools

Contract management systems

Database software

Internet software

Spreadsheet software

Word processing software

Job description

FYZICAL Therapy & Balance Centers in Henrico, VA is seeking a Client Care Specialist to schedule patient appointments, greet visitors, and handle basic front-desk tasks. You will enter dates into the scheduler, track cancellations, and support therapists with administrative duties.

The role emphasizes friendly, outgoing communication, accurate data entry, and courteous service to patients and colleagues. A high school diploma or GED and basic computer skills are expected, with on-site work in a