Patient Experience Front Desk Specialist

FYZICAL Therapy & Balance Centers; Raleigh (NC); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Paid holidays

Team-oriented culture

Job summary

FYZICAL Therapy & Balance Centers in Raleigh, NC, is hiring a Client Care Specialist. This full-time role handles front-desk tasks, patient onboarding, scheduling, and insurance coordination to ensure a smooth patient journey.

You'll work with a clinical team to deliver friendly, efficient care and a positive patient experience while maintaining accurate records and coordinating daily clinic operations.

Qualifications

• High School diploma or equivalent required.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced clinic.
• Strong organizational skills and attention to detail.
• Comfortable using multiple software systems.

Responsibilities

• Greet patients and visitors warmly to set a positive tone.
• Schedule evaluations, onboarding, and follow-up appointments.
• Assist with insurance verification and payments.
• Maintain organized front office and clean workspace.
• Support clinicians and operations to ensure smooth daily flow.

Skills

Communication

Multitasking

Organization

Customer service

Education

High School diploma or equivalent

Tools

Office software

Job description

FYZICAL Therapy & Balance Centers in Raleigh, NC, is hiring a Client Care Specialist. This full-time role handles front-desk tasks, patient onboarding, scheduling, and insurance coordination to ensure a smooth patient journey.

You'll work with a clinical team to deliver friendly, efficient care and a positive patient experience while maintaining accurate records and coordinating daily clinic operations.