Patient Care & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Virginia (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Henrico, VA is seeking a Client Care Specialist to manage front-desk duties and patient communications. This role involves scheduling, greeting patients, handling inquiries, and assisting with payments in a clinical office setting.

The ideal candidate has a high school diploma or GED with some related experience or training, and strong customer service and computer skills.

Qualifications

• Education: High school diploma or GED; or 1–3 months related experience or training; or equivalent.
• Ability to read and comprehend simple instructions and memos; write simple correspondence.
• Strong customer service and communication skills for interacting with patients and staff.
• Familiarity with basic computer software and office equipment; able to handle payments and scheduling.

Responsibilities

• Schedules appointments and enters dates/times into scheduler.
• Records appointment status (filled or canceled).
• Emails or notes to therapists about cancellations and rescheduling.
• Contacts patients by phone or mail to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers calls and directs inquiries to the right staff.
• Assists with registering patients and processing payments for services.

Skills

People skills

Customer service

Interpersonal communication

Friendly demeanor

Education

High school diploma or GED

Tools

Contract management systems

Database software

Spreadsheet software

Word processing software

Job description

FYZICAL Therapy & Balance Centers in Henrico, VA is seeking a Client Care Specialist to manage front-desk duties and patient communications. This role involves scheduling, greeting patients, handling inquiries, and assisting with payments in a clinical office setting.

The ideal candidate has a high school diploma or GED with some related experience or training, and strong customer service and computer skills.