Client Care Specialist

FYZICAL Therapy & Balance Centers; Short Pump (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Henrico, VA is seeking a Client Care Specialist to schedule patient appointments, greet visitors, and handle basic front-desk tasks. You will enter dates into the scheduler, track cancellations, and support therapists with administrative duties.

The role emphasizes friendly, outgoing communication, accurate data entry, and courteous service to patients and colleagues. A high school diploma or GED and basic computer skills are expected, with on-site work in a

Qualifications

• High school diploma or GED, or 1–3 months related experience.
• Ability to read and comprehend simple instructions and memos.
• Friendly, outgoing personality who cares about others.

Responsibilities

• Schedules appointments and enters dates into the scheduler.
• Records when appointments have been filled or canceled.
• Emails or notes to therapists after patient cancellation with reschedule info.
• Telephones or writes patients to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone and directs inquiries to the appropriate person.
• Assists with registering patients and receiving payments for services.
• Adheres to company policies and procedures.
• Adheres to the company's values statement and social contract.

Skills

Friendly personality

Communication skills

Education

High school diploma or GED

Tools

Contract management systems

Database software

Internet software

Spreadsheet software

Word processing software

Job description

Client Care Specialist Job – Henrico, VA

Why You'll Love This Job

Schedules appointments for patients by telephone or in person by performing the following duties. Performs other miscellaneous administrative tasks as directed.

Responsibilities

• Schedules appointments and enters appointment dates and time into computerized scheduler.
• Records when appointments have been filled or canceled.
• Upon patient cancellation, emails or notes to scheduled therapist reason for cancellation and indicates if patient has rescheduled.
• Telephones or writes patients to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
• Assist with other medical office needs, including registering patients and receiving payments for services provided.
• Adheres to company’s policies and procedures.
• Adheres to company’s values statement and social contract.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees if the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contract Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Other Skills and Abilities

50% + of the job description for this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.

Other Qualifications

Friendly, outgoing personality with pleasant disposition who cares about others.

Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.

The information presented on this site shall not be construed as medical advice. Youshould always consult with your physician for medical advice in order to make soundmedical decisions. The information presented on this site is not intended to replacethe counsel of your physician. Do not alter anything in your treatment plan based uponthe information on this site; always consult with your physician.