Client Care Specialist Job – Henrico, VA 174430

FYZICAL Therapy & Balance Centers; Virginia (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Henrico, VA is seeking a Client Care Specialist to manage front-desk duties and patient communications. This role involves scheduling, greeting patients, handling inquiries, and assisting with payments in a clinical office setting.

The ideal candidate has a high school diploma or GED with some related experience or training, and strong customer service and computer skills.

Qualifications

• Education: High school diploma or GED; or 1–3 months related experience or training; or equivalent.
• Ability to read and comprehend simple instructions and memos; write simple correspondence.
• Strong customer service and communication skills for interacting with patients and staff.
• Familiarity with basic computer software and office equipment; able to handle payments and scheduling.

Responsibilities

• Schedules appointments and enters dates/times into scheduler.
• Records appointment status (filled or canceled).
• Emails or notes to therapists about cancellations and rescheduling.
• Contacts patients by phone or mail to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers calls and directs inquiries to the right staff.
• Assists with registering patients and processing payments for services.

Skills

People skills

Customer service

Interpersonal communication

Friendly demeanor

Education

High school diploma or GED

Tools

Contract management systems

Database software

Spreadsheet software

Word processing software

Job description

Client Care Specialist Job – Henrico, VA

Responsibilities

• Schedules appointments and enters appointment dates and times into a computerized scheduler.
• Records when appointments have been filled or canceled.
• Emails or notes to the scheduled therapist upon patient cancellation, indicating the reason and whether the patient has rescheduled.
• Contact patients by telephone or written communication to remind them of appointments.
• Greets and directs patients, salespeople, and visitors.
• Answers telephone calls, responding to inquiries or directing callers to appropriate personnel.
• Assists with other medical office needs, including registering patients and receiving payments for services provided.
• Adheres to the company’s policies and procedures.
• Adheres to the company’s values statement and social contract.

Skills & Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or general education degree (GED); or one to three months of related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Knowledge of Contract Management systems; database software; internet software; spreadsheet software; and word processing software.

Other Skills and Abilities

Over 50% of this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.

Other Qualifications

Friendly, outgoing personality with a pleasant disposition who cares about others.