Patient Experience & Scheduling Specialist

Socket.dev; Shelbyville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Vanderbilt Health in Shelbyville, TN, is seeking a Clinic Office Assistant to handle administrative duties within the medical office. Responsibilities include scheduling patient appointments, patient check-in/check-out per protocol, insurance verification, and processing medical records requests in a timely manner.

The role operates Monday–Friday and may require travel to other clinics as needed to support staffing.

Qualifications

• 1 year of relevant work experience.
• Excellent customer service skills.
• High school diploma or GED.
• Willingness to travel to other clinics.

Responsibilities

• Observes professional ethics in maintaining confidentiality of patients.
• Participates in performance improvement activities.
• Provides excellent customer service to patients, families, vendors and colleagues.
• Prepares for next day appointments and notifies patients of delays.
• Travels to other clinics to prevent staffing shortages.
• Assists co-workers during downtime.
• Assists in all other duties as assigned.

Skills

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Vanderbilt Health in Shelbyville, TN, is seeking a Clinic Office Assistant to handle administrative duties within the medical office. Responsibilities include scheduling patient appointments, patient check-in/check-out per protocol, insurance verification, and processing medical records requests in a timely manner.

The role operates Monday–Friday and may require travel to other clinics as needed to support staffing.