Patient Experience Associate — Front Desk & Scheduling

Ascension; Cookeville (TN); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

403(b) retirement plan

Employee Assistance Program

Spiritual care resources

Job summary

Ascension Saint Thomas Medical Group Clinics in Nashville, TN, is seeking an administrative professional to welcome visitors, manage scheduling, verify insurance authorizations, and handle medical records requests. You will support the care journey and ensure clear communication with the clinical team and patients.

The role emphasizes accuracy, organizational skills, and a warm, service-oriented approach in a busy healthcare office environment.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Experience in a medical office is preferred.
• Strong communication and organizational skills.

Responsibilities

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Skills

Customer service

Scheduling

Medical records

Insurance verification

Education

High School diploma or equivalent

Job description

Ascension Saint Thomas Medical Group Clinics in Nashville, TN, is seeking an administrative professional to welcome visitors, manage scheduling, verify insurance authorizations, and handle medical records requests. You will support the care journey and ensure clear communication with the clinical team and patients.

The role emphasizes accuracy, organizational skills, and a warm, service-oriented approach in a busy healthcare office environment.